Hotel IT Support from Cardonet IT Services

Hotel IT Support

Our UK based, experienced support team will provide you with reliable 24×7x365 IT Support for all of your systems and IT infrastructure. We have a great deal of exposure working with and supporting leading PMS, POS and TMS solutions, as well as guest WiFi, CCTV etc.

We understand that Hotel IT solutions are highly complex. Our deep knowledge and experience working with a range of hotels, from high-end boutiques to large multi-national chains, means that we can fix your technology issues quickly and ensure that your team remains happy and productive and focussed on providing your guests with a positive experience.

Get a Hotel IT Support Quote

We will provide you with a reliable technology platform backed by responsive and transparent single point of contact for your Hotel IT support, allowing you to protect your revenue and reputation, while enhancing your guest experience.

We can support all of your IT Infrastructure, including, but not limited to:

  • Server Support and Administration - Outsource the administration and maintenance of your core infrastructure and ensure that it remains highly secure and highly available.
  • Application Support - We will support your Hotel's applications and ensure they interface together as designed. We will also escalate issues to the vendor on your behalf if we can't fix them ourselves.
  • Network Support - We will monitor and support your network runs to ensure that it is running optimally and supporting your technology.
  • Network Security - Keep a step ahead by having us ensure that your network stays updated with the latest security patches, firewalls and intrusion detection systems, ensuring that your critical hotel data remains secure.
  • Desktop and End User Support - An effective way for you to ensure your hotel team remains productive by proactively monitoring and managing your desktop environment.

Hotel IT Support Benefits

Lower your support costs and enjoy flexible IT Support for your Hotel.

By outsourcing your IT Support, you enjoy the cover that you need 24x7, helping you to mitigate your IT risks and increase your team's satisfaction. You enjoy lower costs compared to employing your own in-house team, as well as better support from a team of highly skilled engineers, many with unique skill-sets.

Get access to a team of highly experienced, knowledgeable engineers with extensive Hotel experience, all directly employed and UK based.

IT isn't your core business, but effective IT enables you to deliver excellent experiences at your hotel. By outsourcing your hotel's IT Support, you get access to a wide variety of different, in many cases specialised skill sets, all as part of your agreement, which helps improve resolution times and helps keep your team productive.

Enjoy extensive 24x7x365 monitoring and proactive support for your Hotel IT Infrastructure.

We use an array of leading tools to monitor your hotel's IT Infrastructure 24x7x365. We will spot issues quickly and will work hard to overcome them before they affect your hotel. This provides you with a more stable infrastructure for your hotel, which in turn helps you deliver on your promises.

Benefit from regular communication and completely transparent IT support reporting.

Like you, we pride ourselves on our customer service. Our team are friendly and helpful and we will do all that we can to solve any issues at your hotel quickly. We understand that you need to know that progress is being made, so we prioritise communications and provide you with regular updates and reports so you know where you stand.

Keep your hotel operational with a range of spares and loan equipment.

If something does go wrong and you find yourself in a situation where a key member of staff, a team or even your entire hotel can no longer operate because of a technology failure, you can rest easy knowing that we can quickly provide you with temporary loan equipment to get you through until such time as we can get you operational again.

Discover how we can transform your hotel IT support.

Our friendly, experienced IT team are hotel technology experts.

Hotel IT Support Features

  • Flexible IT Support agreements to meet your hotel's needs.
  • Friendly, responsive and complete end-user IT Support.
  • Extensive 24x7x365 networking monitoring and alerting.
  • Guaranteed response times.
  • Spares and temporary loan equipment.
  • 3rd party vendor support and escalation.
  • Proactive support.
  • Remote hotel IT support.
  • Onsite hotel IT support.
  • Out of hours IT support.
  • Comprehensive reporting.
  • Hotel IT roadmap support.
  • A single, UK based point of contact for all of your Hotel IT Support needs.

Hotel IT Support Options

  • A range of hours up to 24x7x365.
  • Just a particular skill set, or complete end-to-end support.
  • Outsource either all, or just part of your needs.
  • 3rd party support.

Allowing you to do more

  • Keep your guests happy and ensure they return time and time again.
  • Give your hotel team the tools they need to meet your guest demands.
  • More easily retain your team by removing technology frustrations.
  • Get support for your multiple, complex hotel systems.
  • Build a better guest experience.
  • Rest easy knowing that you have 24x7 support for your hotel.
  • Streamline your operations and maximise your revenue potential.
  • Get access to an experienced hotel IT support team with the right skills.
  • Make smarter decisions that will give you a competitive edge.
  • Enjoy an improved return on your hotel technology investment.

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

ISO 27001 Information Security Management Certified Cardonet IT Support ISO 9001 Information Security Management Certified Cardonet IT Support

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
Holiday Inn Hotels IT Services Partner
Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'Oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Cardonet will provide you with the right IT Support for your Hotel

Call us on 0203 034 2244, email us at or fill out the following form to start the conversation.

Our Technology Partners

Microsoft Technology Partners IT Services
Cisco Technology Partners IT Services
Sonicwall Technology Partners IT Services
VMware Technology Partners IT Services
HP Enterprise Technology Partners IT Services
Veeam Technology Partners IT Services
HP Technology Partners IT Services
Mimecast Technology Partners IT Services
Apple Mac Technology Partners IT Services
Avira Technology Partners IT Services
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Cardonet
7 Stean Street London, E8 4ED
Phone: 020 7837 2444
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