Hotel IT Support from Cardonet IT Services

Hotel IT Support

Our experienced support team will provide you with reliable 24/7/365 IT Support for all of your systems and IT infrastructure. We have a great deal of experience working with and supporting leading PMS, POS, and TMS solutions, as well as guest WiFi, CCTV etc.

We understand that Hotel IT solutions are highly complex. Our deep knowledge and experience working with a range of hotels, from high-end boutiques to large multi-national chains, means that we can fix your technology issues quickly and ensure that your team remains happy, productive, and focussed on providing your guests with a positive experience.

Get a Hotel IT Support Quote

IT Support for Hotels from Cardonet IT Services and IT Support London

Cardonet IT Services and IT Support London Proud to Support HOSPA

We will provide you with a reliable technology platform backed by responsive and transparent single point of contact for your Hotel IT support, allowing you to protect your revenue and reputation while enhancing your guests’ experience.

We can support all of your IT Infrastructure, including, but not limited to:

Server Support and Administration - Outsource the administration and maintenance of your core infrastructure and ensure that it remains highly secure and highly available.
Application Support - We will support your hotel's applications and ensure they interface together as designed, as well as escalating issues to the vendor on your behalf if we can't fix them ourselves.
Network Support - We will monitor and support your network to ensure that it is running optimally and supporting your technology.
Network Security - We will help you stay a step ahead by ensuring that your network stays updated with the latest security patches, firewalls, and intrusion detection systems to keep your critical hotel data secure.
Desktop and End User Support - An effective way for you to ensure your hotel team remains productive by proactively monitoring and managing your desktop environment.

Hotel IT Support Benefits

Lower your support costs and enjoy flexible IT Support for your Hotel.

By outsourcing your IT Support, you enjoy the cover that you need 24/7, helping you to mitigate your IT risks and increase your team's satisfaction. You enjoy lower costs compared to employing your own in-house team, as well as better support from a team of highly skilled engineers, many with unique skill-sets.

Get access to a team of highly experienced, knowledgeable engineers with extensive Hotel experience that are all directly employed.

IT isn't your core business, but effective IT is essential to it. It enables you to deliver excellent experiences at your hotel. By outsourcing your hotel's IT Support you get access to a wide variety of different, in many cases specialised, skill sets all as part of your agreement, which helps improve resolution times and helps keep your team productive.

Enjoy extensive 24/7/365 monitoring and proactive support for your Hotel IT Infrastructure.

We use an array of leading tools to monitor your hotel's IT Infrastructure 24/7/365. We will spot issues quickly and work hard to overcome them before they affect your hotel. This provides you with a more stable infrastructure for your hotel, which in turn helps you deliver on your promises.

Benefit from regular communication and completely transparent IT support reporting.

Like you, we pride ourselves on our customer service. Our team are friendly and helpful and we will do all that we can to solve any issues at your hotel quickly. We understand that you need to know that progress is being made, so we prioritise communications and provide you with regular updates and reports so you know where you stand.

Keep your hotel operational with a range of spares and loan equipment.

If something does go wrong and you find yourself in a situation where a key member of staff, a team or even your entire hotel can no longer operate because of a technology failure, you can rest easy knowing that we can quickly provide you with temporary loan equipment to get you through until such time as we can get you operational again.

Hilton Doubletree Hotels IT Services Partner

Hotel IT Support Features

Flexible IT Support agreements to meet your hotel's needs.
Friendly, responsive and complete end-user IT Support.
Extensive 24/7/365 networking monitoring and alerting.
Guaranteed response times.
Spares and temporary loan equipment.
3rd party vendor support and escalation.
Proactive support.
Remote hotel IT support.
Onsite hotel IT support.
Out of hours IT support.
Comprehensive reporting.
Hotel IT roadmap support.
A single point of contact for all of your Hotel IT Support needs.

Hotel IT Support Options

A range of hours up to 24/7/365.
Just a particular skill set, or complete end-to-end support.
Outsource either all, or just part of your needs.
3rd party support.

Allowing you to do more

Keep your guests happy and ensure they return time and time again.
Give your hotel team the tools they need to meet your guest demands.
More easily retain your team by removing technology frustrations.
Get support for your multiple, complex hotel systems.
Build a better guest experience.
Rest easy knowing that you have 24/7 support for your hotel.

Streamline your operations and maximise your revenue potential.
Get access to an experienced hotel IT support team with the right skills.
Make smarter decisions that will give you a competitive edge.
Enjoy an improved return on your hotel technology investment.

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Fourth Hospitality Hotel IT Services Partner

Core Spa Premier Software Hotel IT Services Partner

Onity Access Control Hotel IT Services Partner

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Hong Kong Tourist Board IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

IT Department Headcount
Outsourced IT Support Provision
Infrastructure and Hosting
Vendor Relationships and Licensing
Communications
Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download

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This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organisation.

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