Hotel EPoS Support Solutions from Cardonet IT Services

Hotel EPoS Support

We have a great deal of experience supporting a number of leading EPoS solutions. We are able to sort out most issues without involving the vendor, but should something be out of our control, we can liaise with the vendor on your behalf to get it sorted and keep you operational.

When something goes wrong with your hotel EPoS, your team will become frustrated as they will not be able to quickly and accurately process payments. They will then have to spend time contacting the vendor and trying to find a solution, all while trying to appease your guests. We understand how frustrating it can be and recognise the impact it can have on your operations.

Get a Hotel EPoS Support Quote

As a hotel technology specialist, we understand that your guests demand fast and reliable payment services and we know what it takes to deliver those securely and reliably, minimising the impact of downtime on your guests and hotel.

We can help you:

  • Select your hotel EPoS - We can advise on the features that you need and use our extensive hotel experience to help weigh up the pros and cons of each solution, helping you make an informed EPoS provider choice.
  • Install your hotel EPoS - We can help you deploy and install all of your EPoS components, including terminals and servers, chip and pin terminals, printers, bar code scanners, cash drawers etc.
  • Manage your hotel EPoS - Should your EPoS experience an issue, our service team will manage that through the entire lifecycle, from identification of the problem through to successful resolution, helping keep your EPoS available.
  • Maintain your hotel EPoS - Working with the vendor, we can take the pain away from maintaining your EPoS. We can help you with timely updates, moves, changes etc, taking the headache away from your customer focussed team.

Hotel EPoS Support Benefits

You enjoy access to a fully supported EPoS that will facilitate a positive guest experience.

By engaging with an EPoS support provider, you reduce your business risk while ensuring that your team has access to tools that are fit for purpose, interface with your PMS, reduce human error and help improve your guest's overall experience.

Resolve EPoS issues faster and more effectively, with less impact on your hotel and your brand.

Like all technology, EPoS solutions can encounter issues. The key is to have a support partner who can be relied on to identify the cause of any issue and then act quickly to resolve it in order to minimise the effect on your hotel and help you protect your revenue.

Give your team the confidence they need, knowing that they are fully supported when things go wrong.

EPoS vendors have a reputation for providing less than optimal support. When something goes wrong, your team has to log a ticket and then chase on multiple occasions to try and get help. By engaging with us, you will get access to a technology partner that has a deep understanding and exposure to various EPoS solutions. If we can, we will resolve the issues ourselves, failing which we will take ownership of the issue and chase the EPoS vendor on your behalf, communicating with you with progress updates regularly. Your team enjoy access to a responsive partner and can fully focus on your guests knowing that progress is being made towards a resolution.

More effectively report on performance, identify trends and overcome the root causes to common issues.

By tracking all EPoS issues, it is possible to report on the performance of your hotel EPoS over time. That makes it easier to identify trends and discover the root causes of issues. We can then work with you to prioritise actions to overcome those root causes in order to provide you with the stable and secure EPoS solution that your hotel needs.

Discover how an effective EPoS can transform your hotel operations.

Our knowledgeable team have a great deal of experience supporting most EPoS providers.

Hotel EPoS Support Features

  • EPoS selection support.
  • 24x7 UK based EPoS Support.
  • Interface support.
  • Hardware and software support.

Hotel EPoS Support Options

  • EPoS selection support.
  • Support hours to suit your hotel.

Allowing you to do more

  • Provide a reliable and secure EPoS for your guests.
  • Keep your guests happy and ensure they return time and time again.
  • Streamline your operations and maximise your revenue potential.
  • Give your hotel team the tools they need to meet your guest demands.
  • Provide your team with the support they need when things go wrong.
  • Reduce the risk associated with your EPoS.

Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

ISO 27001 Information Security Management Certified Cardonet IT Support ISO 9001 Information Security Management Certified Cardonet IT Support

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
Holiday Inn Hotels IT Services Partner
Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'Oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Cardonet will help support your hotel's EPoS

Call us on 0203 034 2244, email us at or fill out the following form to start the conversation.

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Cardonet
7 Stean Street London, E8 4ED
Phone: 020 7837 2444
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