Dedicated Service Desk from Cardonet IT Services

Dedicated Service Desk

A dedicated service desk will provide you with access to a group of engineers dedicated to supporting you and your business needs.

By being dedicated to your support needs, they will be able to develop a deep understanding of your IT infrastructure, become familiar with your environment and business needs, and be able to deliver on any particular support requirements that you may have as a business.

Get a Dedicated Service Desk Quote

You get all of the benefits of your own, in-house service desk, without the cost and hassle of finding, retaining, and managing your own resources.

By adopting a dedicated service desk, you will be able to define your own service levels and workflows, or train the team how to support any bespoke applications or hardware.

Dedicated Service Desk Benefits

You enjoy a single point of contact for support that is completely dedicated to your needs.

That ensures that you get the response that you need, when you need it. It also ensures that you have a team of engineers who understand your business, as well as your industry, and can appropriately adapt the levels and approach to your support. Your dedicated team will develop a faster troubleshooting and resolution proficiency as they get to know your environment.

Enjoy high performing operational service, with increased user and business satisfaction from improved system performance and availability.

With dedicated resources focused solely on providing you with a reliable and robust technology platform, you will enjoy improved system performance and availability, which will lead to increased user and business satisfaction. Quick, consistent resolutions to your IT problems will become the norm as the team begin to better understand both your issues, as well as the context in which they occur.

Enjoy the predictability of fixed fees, the reduction in management hassle, with the flexibility of having your own team.

Overcome the hassle and cost of finding and retaining suitable engineers, as well as finding cover for sickness and absenteeism, all for a known, fixed fee. All this, while also having the flexibility to tailor a bespoke service.

Unlock the benefits of a dedicated service desk for your business.

Our experienced and friendly team will make sure you get the best service, always.

Dedicated Service Desk Features

  • Flexible IT Support processes to meet your business needs.
  • Friendly, dedicated end-user IT Support.
  • 24/7 support from a named and trusted support team.
  • Guaranteed response times based on agreed SLA.
  • A single point of contact for all of your IT Support needs.

Dedicated Service Desk Options

  • A range of hours up to 24/7/365.
  • Options to adopt specific processes and SLA's.
  • Bespoke support options.

Allowing you to do more

  • Concentrate on other elements of your business.
  • Enjoy the best of both worlds: cost savings and service improvements.
  • Enjoy a stronger alignment between IT and your business.
  • Overcome all employment issues.
  • Enjoy a consistent service delivery.
  • Get in-depth reporting and management information.


"The Cardonet team are a pleasure to work with. They understand our technology and know what good customer service looks like."

University Arms Hotel


Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support


  • ISO 27001 Information Security Management Certified Cardonet IT Support
  • ISO 9001 Information Security Management Certified Cardonet IT Support
  • Cyber Essentials Certified Cardonet IT Support
  • CiSP Accredited Members Cardonet IT Support
  • UK Government GCloud Certified Cardonet IT Support

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
Holiday Inn Hotels IT Services Partner
Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

  • IT Department Headcount
  • Outsourced IT Support Provision
  • Infrastructure and Hosting
  • Vendor Relationships and Licensing
  • Communications
  • Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download
Download your comprehensive IT Outsourcing Due Diligence Checklist

This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organisation.

Download your checklist now

Enjoy a dedicated service desk, without the hassle of running your own

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Our Technology Partners

Accredited Microsoft Partner IT Services
Accredited Cisco Partner IT and Networking Services
Accredited Sonicwall Gold Partner Security IT Services
Accredited VMware Partner IT Virtualisation Services
Accredited HP Enterprise Partner IT Infrastructure Services
Accredited Veeam Partner IT Backup and Replication Services
Accredited Ruckus Partner IT Services
Accredited HP Partner IT Hardware Services
Accredited Mimecast Partner IT Security Services
Accredited Apple Mac Partner IT Services
Accredited Ubiquiti Networks Partner IT Services
Accredited ESET Partner IT Antivirus Services
Contact TOP
Cardonet Consultancy Limited 7 Stean Street London, Greater London E8 4ED
London Map +442030342244
Cardonet US Inc 750 N. San Vicente Blvd, West Hollywood Los Angeles, California 90069
Los Angeles Map +13239848908
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