Proactive IT Support Service from Cardonet IT Services

Proactive IT Support

Cardonet is a firm believer in identifying and resolving your potential issues before they become business affecting problems. We do this through our extensive proactive IT Support service.

You rely on technology to help fuel innovation and help drive growth within your business. This adds complexity to your IT infrastructure and this, along with an evolving security environment, increases your need for a proactive approach to your business IT support.

Get a Proactive IT Support Quote

As an organisation that prides ourselves on our level of customer service, we find that our proactive IT Support activity sets us apart, reducing support issues by ensuring that you have a more robust technology platform.

Our IT Support team spends over 30% of their time working on proactive tasks that are designed to anticipate issues and then put steps in place to prevent them.

We will work closely with you to maximise the uptime of your systems by streamlining your processes, managing your updates and service packs, as well as carrying out essential network tasks, amongst other activities.

Our proactive IT Support service includes:

  • Pre-scheduled site visits.
  • Regular system health checks.
  • Security management.
  • Patch management.
  • Help desk trend analysis.
  • High-level audits and IT reviews.
  • Best practice recommendations.

Our proactive IT Support services are available for your on-premise, cloud or hybrid infrastructure.

Proactive IT Support Benefits

Proactive IT Support gives you the information you need to make better decisions.

Our proactive IT support team will be able to give you the insights that you need for effective planning and analysis in order to improve your current IT processes. This could be as simple as alerting you to license renewals and disk space issues, or as complex as security vulnerabilities or infrastructure replacement.

Lower the risk and the potential cost of IT issues within your business.

We will perform regular maintenance on and will constantly monitor your IT infrastructure in order to identify vulnerabilities and prevent issues before they occur, providing you with a more robust solution. Fixing something that is broken is both costly and time-consuming. Our proactive IT support provides us with the opportunity to map and understand your IT infrastructure, as well as better understand how technology works for your business. This helps us mitigate risk, as well as provide you with expert advice and guidance on your IT strategy.

Keep up to date with your changing IT Infrastructure.

Our proactive engineers create extensive documentation about your network during proactive IT support activities. By keeping records up to date, should an unexpected issue occur we will be in a much better position to respond to and resolve it quickly, using the right people with the right skill sets for the job. These quicker fixes will have a positive impact on your system availability and subsequently on your bottom line.

Discover the benefits of proactive IT support for yourself.

Our proactive IT Support team will ensure the high availability of your technology.

Proactive IT Support Features

  • Prevention of downtime.
  • Effective creation of IT infrastructure documentation.
  • Preventative maintenance service.
  • Effective network monitoring.
  • Assistance with your IT planning.
  • Asset tracking and life-cycle analysis.

Proactive IT Support Options

  • Remote proactive IT Support activity.
  • On-site proactive IT Support activity.
  • Complete proactive IT Support.

Allowing you to do more

  • Create a competitive edge.
  • Get the information you need to make the right decisions.
  • Enjoy expert support for vital business systems.
  • Get the stability you need to then innovate.
  • Help keep your team happy and productive.


"We find that they understand us, our needs as an owner and developer and find that our contractors enjoy working with them."

VIA Hostels


Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support


  • ISO 27001 Information Security Management Certified Cardonet IT Support
  • ISO 9001 Information Security Management Certified Cardonet IT Support
  • Cyber Essentials Certified Cardonet IT Support
  • CiSP Accredited Members Cardonet IT Support
  • UK Government GCloud Certified Cardonet IT Support

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customised to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Best Western Hotels IT Services Partner
Lufthansa Technik IT Services Partner
Holiday Inn Hotels IT Services Partner
Hilton Doubletree Hotels IT Services Partner
Via Hostels IT Services Partner
Hong Kong Tourist Board IT Services Partner
L'oscar Hotels IT Services Partner
Free2Learn IT Services Partner
Halycon Gallery IT Services Partner
Crowne Plaza Hotels IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

  • IT Department Headcount
  • Outsourced IT Support Provision
  • Infrastructure and Hosting
  • Vendor Relationships and Licensing
  • Communications
  • Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download
Download your comprehensive IT Outsourcing Due Diligence Checklist

This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organisation.

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Prevent issues before they impact your business with proactive IT Support

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Our Technology Partners

Accredited Microsoft Partner IT Services
Accredited Cisco Partner IT and Networking Services
Accredited Sonicwall Gold Partner Security IT Services
Accredited VMware Partner IT Virtualisation Services
Accredited HP Enterprise Partner IT Infrastructure Services
Accredited Veeam Partner IT Backup and Replication Services
Accredited Ruckus Partner IT Services
Accredited HP Partner IT Hardware Services
Accredited Mimecast Partner IT Security Services
Accredited Apple Mac Partner IT Services
Accredited Ubiquiti Networks Partner IT Services
Accredited ESET Partner IT Antivirus Services
Contact TOP
Cardonet Consultancy Limited 7 Stean Street London, Greater London E8 4ED
London Map +442030342244
Cardonet US Inc 750 N. San Vicente Blvd, West Hollywood Los Angeles, California 90069
Los Angeles Map +13239848908
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