Why Cardonet IT Support London, Business Outsourced IT and Managed IT Services

Why Cardonet IT Services?

Cardonet have the expertise and resources required to design, develop and manage the highly available and highly secure technology platform that you need, giving you the time and confidence to focus on running your business.

Here are 10 reasons why you should choose us to build your infrastructure, support your people and systems, as well as advise you on projects that will reduce your risk, enhance your productivity and give you a real competitive edge.

1

We provide the best customer service.

We are on a mission to exceed your expectations and so always go the extra mile to make sure you are happy. We consistently average an industry leading 98% customer satisfaction rating.

2

We don’t want to sell you hardware.

We are genuinely vendor neutral, which is not as common as you think. We can advise you on the most appropriate technology for your needs, then source it for you, or tell you where you can get the best price for it yourself. Whatever technology you have invested in, we have experienced engineers to support you.

3

We don’t employ “account managers”.

When we formed in 1999, it was just our two Managing Partners, rolling up their sleeves, carrying out the work themselves and building strong, customer focussed relationships. We have a much bigger team now, but our Partners have retained those high-level, high-touch relationships, which means you get director-level support and consultancy – always.

4

We work in your interest.

We are not driven by targets and we are not interested in short term profits. We like to form long term, mutually beneficial relationships where we become a truly trusted part of your team and grow with you as you develop your business. You will find that many of our customers have been with us since our inception.

5

We work when it is most convenient for you and don't charge you extra.

We believe we are here to avoid disruption, not to cause it. That’s why we are available 24 hours a day, 7 days a week, 365 days a year. We work when it’s most convenient for you to avoid any impact on your business and we do so at no extra charge for 'out-of-hours' activity. That is relatively unique in our industry.

6

We speak your language.

We know that most people don’t speak ‘techy’, so our friendly team go out of their way to speak plain English … or Portuguese, or Polish, or Hungarian or Hebrew! We recognise a multinational workforce needs a multinational support team, so wherever you or your colleagues are from, the chances are we will speak your language.

7

We are incredibly agile.

By being independently owned, financially stable and by not having multiple layers of management, we can make decisions and are able to respond both faster and more effectively than most other IT businesses. We think this is essential for you when you need things done quickly, but don't want to compromise on quality.

8

We take responsibility.

We know that most people find IT problems incredibly frustrating and that calling a Service Desk is not an exciting prospect, so we only recruit engineers that pass our rigorous entrance exam. With their advanced knowledge, our enhanced tools and their ability to act, our engineers are able to sort out your issues quickly, often on first contact. You won't dread calling our service desk because you know you will be talking to someone who is empowered to help, who will take ownership of and who will resolve your issues.

9

People choose Cardonet and stay with us because of our team.

From the minute someone joins Cardonet, they are given a plan to grow both professionally and personally. That includes funding recognised industry qualifications, providing regular training, as well as ongoing coaching and team building activities. You benefit by getting access to a stable group of incredibly knowledgeable, highly skilled people who are passionate about what they do. We are a proud team of technology experts and we think you’ll be impressed, which leads us to reason 10.

10

You can try us for free!

If you are thinking of changing your IT service provider, if you want to sanity check your setup, test your security, help determine whether you are ready for the cloud or if you have any other technology worries, then contact us today for a day’s worth of consultancy, completely free.

Put us to the test and discover how we can optimise your technology platform

Call us on 0203 034 2244, email us at or fill out the following form to start the conversation.

Our Technology Partners

Microsoft Technology Partners IT Services
Cisco Technology Partners IT Services
Sonicwall Technology Partners IT Services
VMware Technology Partners IT Services
HP Enterprise Technology Partners IT Services
Veeam Technology Partners IT Services
HP Technology Partners IT Services
Mimecast Technology Partners IT Services
Apple Mac Technology Partners IT Services
Avira Technology Partners IT Services
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Cardonet
7 Stean Street London, E8 4ED
Phone: 020 7837 2444
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