Insight

Monday, 26 October 2026 by Pratik Patel

creative agencies different it support cardonet

Why creative agencies need a different kind of IT support If your agency keeps running into the same IT issues, the cause is usually structural. Most IT support is built for a steady, predictable office, while your agency is built to produce work under deadline pressure. When tickets go missing, the Wi-Fi drops or a

Published in IT Support, Managed IT, Uncategorised

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IT strategy for membership bodies: five questions for trustees

Tuesday, 20 October 2026 by Viki Asimov

membership bosy technology stack strategic asset

Trustees answer to members for the promises a membership body makes, and technology carries nearly all of them. Five questions connect each promise to the cost line that pays for it. When technology reaches a board agenda, it usually arrives as a figure, such as a renewal quote, a supplier invoice or a budget line

Published in IT Support

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AI in hospitality: how to tell real operational gains from hype

Wednesday, 14 October 2026 by Raphael Waller

ai hospitality separating gains from hype

Much of the AI that hotels and restaurants are buying in 2026 will be hard to judge, because few businesses set a baseline, a named owner and clean data before they start. Put those three in place first and you can measure the return. Without them, you are paying for a subscription on trust. AI use

Published in AI

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Restaurant Training at Scale: Why Onboarding, Refresher Training and New Site Launches All Need the Same Technology Readiness

Monday, 05 October 2026 by Pratik Patel

restaurant training technology readiness

A digital training platform can standardise what your restaurant group teaches. It can’t standardise the technology underneath it, and that gap breaks the same way in three different circumstances: onboarding a new hire, refreshing an existing team, and opening a new site. Three Circumstances, One Shared Failure Training happens for one of three reasons. A

Published in IT Support, Managed IT

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Why Membership Bodies Underfund Technology

Monday, 28 September 2026 by Viki Asimov

Membership bodies run on the basis of keeping overheads low while keeping member trust high. This instinct generally serves them well, but it does mean that they tend to underfund technology which, quietly and when applied without distinction, erodes the very systems the mission depends on. Trustees will spend an entire afternoon debating a five-figure

Published in IT Support, Managed IT

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Hotel Revenue Management Technology: As Important as Your PMS, From Day One

Monday, 21 September 2026 by Raphael Waller

hotel revenue management technology integration

Every hotel plans around its property management system from day one. The revenue management system, the technology that decides what each room actually sells for, deserves exactly the same attention, and modern RMS platforms now make that investment pay back fast. A property management system (PMS) is the system every pre-opening plan is built around.