Insight

Wednesday, 11 November 2026 by Raphael Waller

hotel ai readiness team fear before rollout

AI and Your Team: Addressing the Fear Before the Rollout The people whose work artificial intelligence (AI) does best have the most reason to worry and to hide the fact that they use it. They are also the people who handle the invoices, payroll files and the lists of guests a hotel can least afford

Published in AI, Cyber Security

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Monday, 02 November 2026 by Pratik Patel

Restaurant IT projects: getting a new site’s technology ready for opening day A new restaurant site depends on five pieces of supplier work being ready on opening day. Two decisions protect that date: which internet connection you order at lease signing, and the tests you run in the finished room before sign-off. Your opening date

Published in IT Consultancy, IT Support

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Monday, 26 October 2026 by Pratik Patel

creative agencies different it support cardonet

Why creative agencies need a different kind of IT support If your agency keeps running into the same IT issues, the cause is usually structural. Most IT support is built for a steady, predictable office, while your agency is built to produce work under deadline pressure. When tickets go missing, the Wi-Fi drops or a

Published in IT Support, Managed IT, Uncategorised

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IT strategy for membership bodies: five questions for trustees

Tuesday, 20 October 2026 by Viki Asimov

membership bosy technology stack strategic asset

Trustees answer to members for the promises a membership body makes, and technology carries nearly all of them. Five questions connect each promise to the cost line that pays for it. When technology reaches a board agenda, it usually arrives as a figure, such as a renewal quote, a supplier invoice or a budget line

Published in IT Support

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AI in hospitality: how to tell real operational gains from hype

Wednesday, 14 October 2026 by Raphael Waller

ai hospitality separating gains from hype

Much of the AI that hotels and restaurants are buying in 2026 will be hard to judge, because few businesses set a baseline, a named owner and clean data before they start. Put those three in place first and you can measure the return. Without them, you are paying for a subscription on trust. AI use

Published in AI

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Restaurant Training at Scale: Why Onboarding, Refresher Training and New Site Launches All Need the Same Technology Readiness

Monday, 05 October 2026 by Pratik Patel

restaurant training technology readiness

A digital training platform can standardise what your restaurant group teaches. It can’t standardise the technology underneath it, and that gap breaks the same way in three different circumstances: onboarding a new hire, refreshing an existing team, and opening a new site. Three Circumstances, One Shared Failure Training happens for one of three reasons. A