Onsite Engineer Job Vacancies at Cardonet IT Support London

Be in the heart of IT! Come and join an exciting, motivating and super friendly IT Company!

Cardonet has been providing personalised IT support to variety of business since 1999 and we are proud to work with some very well-known companies, each with different needs and priorities. No one day will be the same!

Due to our continued growth, we need you to join our team and help us deliver superb support. The role lends a more experienced and knowledgeable element to day-to-day support.

As an Onsite IT Support Engineer, you will be part of the most recognisable, client-facing team and responsible for assisting 1st, 2nd, project and all other teams to solve technical problems that require onsite support.

You will be needed also to perform any scheduled site visits as well as providing remote support when required. You will be also responsible for reviewing the work completed by all other teams in order to best manage their time and the client’s expectations.

Your Responsibilities

• Provide excellent customer experience at all times.
• Provide a proactive escalation point for 1st and 2nd Line Support teams as and when required to resolve.
• Work to resolve and respond to issues based on agreed customer SLAs.
• Ensure client communication is prioritised.
• Provide on-site support in order to resolve client issues (such as onsite support, project support/assistance, system deployment, etc).
• Take time to review user and ticket history before attending to any escalated request.
• Conduct in-house IT support for internal users as and when required.
• Set up new equipment (PCs / Laptop / Mobile / etc.) for new users. Install, test, and monitor servers and firewalls.
• Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.
• Undertake any other duties as requested by the Helpdesk Manager, Operations Director or Managing Partners.
• On call when required.

Your Attributes

• Knowledge and understanding of IT infrastructure solutions.
• Ability to engage meaningfully with all stakeholders.
• Solid technical background with an ability to give instructions to a non-technical audience.
• Great organisation and problem solving skills.
• Confidence to build relationships and deal with variety of situations.
• Comfortable supporting a wide variety of technology, from virtualisation, ideas about backup, MS Exchange, Active Directory and Office 365, to virtual environments, networks and storage.
• Can ensure a clear DBS check.

The Package

• Competitive salary (dependent on your experience)
• Private Medical Insurance.
• Part of a happy team that is focused on providing great support.
• Exposure to multiple clients and technology.
• A mobile phone allowance.
• Variety of team events.
• An employee referral bonus.
• Paid time to volunteer for charity work or take part in not for profit activities
• Anniversary rewards
• Professional development and training

This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence.