Approach and Values for Jobs and Careers at Cardonet IT Services

Approach and Values

Customer service is at the centre of everything that we do. Our role is to support our customers by providing them with the robust technology platforms that they need to excel. We recognise that we will only be successful if our customers are happy and we build long-term, trusting relationships with them.

We can only deliver the level of service our customers demand by employing exceptional people and by providing a stimulating environment in which they are given the skills and tools needed to perform.

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Keeping in line with our customer approach and culture, we:

Always act with Integrity

By acting with integrity, we build the trust of our customers. We aim to be open, honest and fair in everything that we do.

Communicate Well and Often

As a team, we know that good communication forms the cornerstone of good customer service. As such, we strive to communicate well and often, even when we have to have awkward conversations. Our customers, our team and our wider stakeholders all appreciate being kept up to date and in 'the loop'.

Constantly Strive to Learn

We are always looking to learn. That could take the form of formal training, vendor training or in-house training. It could also involve reading, listening to podcasts or working in our development area. We share our experiences and knowledge freely with our colleagues and together we grow and thrive.

Take Responsibility for our Actions

We take responsibility for our actions and we are not ones to point fingers or look for blame. If something goes wrong, we sort it out together. When things go right, we celebrate together.

Work as a Team

Part of taking responsibility for our actions is working as a team. We do best when we work together and go out of our way to help each other. We are not ones for office politics.

Recognise and Reward

We work hard to deliver on our promises, but we take the time to recognise and reward the contributions everyone makes to our success.

Do our approach and values align with yours?

Join our friendly and experienced team and start making a real difference for our diverse range of customers.
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Cardonet
7 Stean Street London, E8 4ED
Phone: 020 7837 2444
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