Keeping in line with our customer approach and culture, we:
Always act with Integrity
By acting with integrity we build the trust of our customers. We aim to be open, honest, and fair in everything that we do.
Communicate Well and Often
As a team, we know that good communication forms the cornerstone of good customer service. As such, we strive to communicate well and often, even when we have to have awkward conversations. Our customers, team, and wider stakeholders all appreciate being kept up to date and in 'the loop'.
Constantly Strive to Learn
We are always looking to learn. That could take the form of formal training, vendor training or in-house training. It could also involve reading, listening to podcasts or working in our development area. We share our experiences and knowledge freely with our colleagues and together we grow and thrive.
Take Responsibility for our Actions
We take responsibility for our actions and are not ones to point fingers and look for blame. If something goes wrong, we sort it out together. When things go right, we celebrate together.
Work as a Team
Part of taking responsibility for our actions is working as a team. We perform best when we work together and help each other. We are not ones for office politics.
Recognise and Reward
We work hard to deliver on our promises, but we take the time to recognise and reward the contributions everyone makes to our success.
